Terms of service

Grove is operated by [Legal entity name], a company registered in England and Wales under company number [Company number], with its registered office at [Registered office address]. Where these terms say Grove, we or us, they mean that company.

Two things. An iPhone app that keeps your own health record: what you eat, what you lift, how you slept, what your bloods say. And a console that coaches work from, where they build programmes, write recipes and exercises, and follow the people they coach.

The app is distributed by invitation while it is in testing, and through the App Store from launch. The console is open to coaches we have given a password to. Neither is a medical device and neither is sold as one.

The app has no account. There is nothing to sign up for, no password to lose and no profile held anywhere, because the record lives on your own phone. That is described in full on the privacy page.

The console works differently, because it is a shared surface rather than a private one. It currently uses one shared password, issued by hand to coaches we know. Personal coach accounts arrive with the backend. Until they do, the password is yours to look after: do not pass it on, and tell us if it goes somewhere it should not have.

A coach pays a single subscription for Grove, and that covers everything. The people a coach works with are never charged by Grove for anything. The principle is set out on the pricing page.

Grove is free while it is in testing. There is no figure yet, so there is nothing here about billing cycles, renewals or notice periods: those are confirmed in writing when the price is announced, and nobody is charged before they have seen them and agreed to them.

You are, and the law is specific about it. A coach decides what to record about the people they train and why. That makes the coach the controller of that data, and Grove the processor: we handle it on your instructions and for no purpose of our own. We do not use your clients’ records to sell anything, to train anything, or to build anything you have not asked for.

What that means today is unusually simple. Everything you author in the console is saved in your own browser. Grove keeps no copy on any server, so at this stage there is nothing of your clients’ for us to process at all.

Before that changes, and before any client record reaches a server of ours, you will be offered a written processing agreement to sign. UK data protection law requires one between a controller and their processor, and you should not have to ask us for it.

Your clients’ own records stay on their own phones and belong to them. A client chooses what they share with you, and can stop sharing it. Your own work, your library and your clients’ records as you hold them, is yours to take away: ask and we provide it as a file you can read and import elsewhere, at no charge, whether or not you are still paying us.

What the app stores, what leaves your phone and what it never does is set out on the privacy page, which governs. It is deliberately not repeated here: two copies of the same list drift apart the first time somebody edits one of them.

The reasonable things, said once. Do not try to get past the console’s password or into anybody’s account but your own. Do not use the waitlist or the access form to send us anything but your own details. Do not resell access, and do not put a client’s data into Grove that you have no right to hold.

And the one that matters most: Grove is a record and a coach, not a clinician. It does not diagnose, and nothing it says is a substitute for advice from a doctor or a registered dietitian, particularly around blood results, blood pressure, medication or any prescribed compound. If you coach people, that responsibility is yours as well as ours to hold: do not use Grove to prescribe outside what you are qualified to prescribe.

Grove’s software, design, words and images belong to [Legal entity name]. Using Grove does not transfer any of it to you, and none of it may be copied, resold or reverse-engineered.

Everything you write belongs to you. The programmes you build, the recipes and exercises you author, the notes you keep on your clients: yours, entirely, and yours to take with you. We do not claim a licence to publish or sell any of it.

You can stop using Grove whenever you like, and take your work with you as described above. We can end access if these terms are broken, if a payment is not made once there is one to make, or if we stop running the service. If we stop running the service we will say so in advance and in plain terms, and there will be an export route open before it closes.

For the app, stopping is simpler still: delete it, and the record goes with it, because there is no copy anywhere else.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. Those carve-outs come first and stand whatever else this page says.

Beyond them, and to the extent the law allows: Grove is provided as it is. We do not promise it will be uninterrupted or error-free, and we are not liable for lost profit, lost business, lost goodwill, or for data you held only in Grove and did not export. Our total liability to you for everything arising out of your use of Grove is limited to the amount you paid us in the [liability cap period] before the claim. While Grove is free, that amount is nil, which is stated plainly rather than left for you to work out.

If what Grove does changes, this page changes with it and the date at the top moves. Where a change materially affects a paying coach, we will say so directly rather than quietly editing the page and hoping.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.

Questions about any of this, including the parts still in brackets: chris.b.wilburn@outlook.com.